Something looks suspicious
Unexpected pop-ups, a worrying message or someone asking to access your computer. Get help checking what happened and planning the next step.
You'll usually deal with Mark.Call (08) 6285 5882
How Mark helps
Tell Mark what's happening
Call or send a message in your own words. You don't need the technical name.
Agree the plan and cost first
Mark asks a few questions, explains the options and quotes the job. Work starts once you approve the quote.
Fixed, checked and explained
Mark does the agreed work and checks with you before doing anything extra. Before he finishes, he goes over the result with you, so you know what was fixed.
A useful first check
- Stop interacting with the unexpected message or caller. Do not use their links, phone numbers or instructions to install software.
- If someone has remote control of the computer, disconnect it from Wi-Fi or unplug its network cable. Use another trusted device to look up official help, and keep a record of what happened.
- Change your passwords from a different device you trust, starting with email and online banking.
When to stop and ask for help
Do not approve more access requests or share passwords and verification codes. Do not reopen the remote access tool or call back the number the scammer gave. If money or banking details are involved, contact your bank immediately through its official app or a number you already trust. Do not wait for a computer appointment.
What we can check with you
We can discuss what access was granted and assess the affected device, unwanted software and safer next steps. Device repair cannot guarantee recovery of money or undo information already shared.
Have the computer checked before you use it for banking again. See virus and malware removal for what Mark checks and how your files are kept safe.
Once the urgent steps are done, work through our backup checklist so your important files have a separate copy you can restore.
Microsoft does not make unsolicited calls about Windows 10 ending. Our guide to Windows 10 end of support explains the real options.
Your PC FIX-IT contact is Mark Zoro Segec. Tell him what you have already tried before arranging the next step.
Official guidance
- Scamwatch: what to do if you've been scammed: Australian guidance on immediate action and reporting.
- IDCARE: An independent not-for-profit that supports people through scams, identity theft and cybercrime with a guided response plan.
What to have ready
- Contact us using the number on this page, rather than a number supplied in the suspicious message.
- Describe what you saw and whether you shared information or allowed someone access. Do not send passwords or verification codes.
- If money or bank details are involved, contact your bank through its official app or a number you already trust.
Talk through the options
Describe the problem, your suburb and the best way to reach you. We will discuss what help is appropriate and arrange a time if a visit is needed.
What customers say
He knew what the problem was straight away and fixed it so that its running smoothly. He is a really nice bloke too.
awesome customer services, mark is a top bloke, he came to me and fixed my problem there and then...
Rated 4.7 on Google from 12 reviews. Read all reviews on Google
Get a quote before we start
Every job is quoted individually. Tell us what needs fixing and we will discuss the options and cost before you go ahead. See how a job works.
Same-day, next-day and urgent call-outs available. Travel fees may apply for locations more than one hour from Perth CBD. Confirm the scope and total cost before work starts.