Computer help guides and practical advice
Deciding what to do with a troublesome computer? These guides help you compare options, protect your files and prepare for a conversation with us.
Choose a guide
Buying a computer with someone who knows what to check
Mark has gone computer shopping with clients to help them choose worthwhile equipment. What to check before spending money on your next laptop or desktop.
Flash-drive recovery: when the fault is on the board
Mark's experience with USB controller replacement and chip reading for data recovery, what that work involves and why the device needs assessment first.
School laptop problems: what to check and who to ask
Practical checks for parents and staff using school laptops or managed devices. Find out when to ask the school, its IT provider or a local repairer.
Should you repair or replace your computer?
Compare repair, upgrades and replacement using your actual workload, software support, files and setup costs. A practical computer decision guide.
How to prepare your computer for repair
What to record, back up and discuss before a computer repair appointment, including private files, account access and checking the result afterwards.
A backup checklist you can actually verify
Check which files your backup covers, how to restore a sample and who can access it. Practical steps for home computers and small business records.
Is it a Wi-Fi problem or an internet problem?
Use a simple device-and-room comparison to narrow down dropouts before buying a router or changing your internet plan. Know what to tell your provider.
What to ask before choosing business IT support
Questions about scope, access, backups, outages and handover that help a small business choose IT support and agree useful expectations.
Email works on my phone but not my computer
What to note when email stops working on one device: the app, account, error and last successful message. Arrange help without sharing private mail.
My second screen or laptop dock is not working
Prepare for help with a blank second screen, unreliable dock or missing desk connections. Record the models, connections and what still works.
I cannot access shared files or my NAS
What to record when shared folders or NAS files become unavailable. Identify who is affected, preserve existing data and arrange authorised help.
Can my computer problem be fixed remotely?
How to discuss remote or onsite computer help with PC FIX-IT. Explain whether the computer starts, connects and needs someone to inspect equipment.
Windows 10 end of support: ESU to 2027 and what to do
Windows 10 support ended on 14 October 2025. Compare your options: Windows 11, security updates until October 2027, a replacement PC or Linux.
Before you get in touch
A little detail makes it easier to understand the problem and arrange the right help.
Describe what happens
Tell us what you were trying to do, what happened instead and when it started. Include the device make and model if you know them.
Keep a record of the error
Write down the exact wording or take a photo. Check that it does not show passwords, account details or private information before sharing it.
Tell us what matters most
Mention important files, a work deadline or anything you have already tried. Let us know whether you have a backup.
Arrange access together
Do not send passwords or verification codes in your enquiry. If access is needed, we can discuss it when arranging the work.
Start with your problem
Get a quote before we start
Every job is quoted individually. Tell us what needs fixing and we will discuss the options and cost before you go ahead. See how a job works.
Same-day, next-day and urgent call-outs available. Travel fees may apply for locations more than one hour from Perth CBD. Confirm the scope and total cost before work starts.