My computer is slow
Long waits, freezing and apps that struggle to open. We can help work out whether the cause is software, storage or ageing hardware.
You'll usually deal with Mark.Call (08) 6285 5882
How Mark helps
Tell Mark what's happening
Call or send a message in your own words. You don't need the technical name.
Agree the plan and cost first
Mark asks a few questions, explains the options and quotes the job. Work starts once you approve the quote.
Fixed, checked and explained
Mark does the agreed work and checks with you before doing anything extra. Before he finishes, he goes over the result with you, so you know what was fixed.
A useful first check
- Compare opening a file already on the computer with loading a website. If only websites are slow, check whether another device on the same Wi-Fi has the same problem.
- Save your work and close apps you no longer need. Note whether the slowdown is constant or appears only with one program or task.
When to stop and ask for help
Pause cleanup attempts if files disappear, the drive makes unusual noises or the computer repeatedly crashes. Avoid downloading a cleaner or driver updater from an advert. Back up important files before making major changes.
What we can check with you
We can check storage health and free space, startup activity, memory use and the software involved. That helps explain whether maintenance, an upgrade or replacement makes sense for your use.
If the computer is otherwise sound, more memory or new storage may help. See computer upgrades for what to check before buying parts.
Thinking about a new machine instead? Our guide on whether to repair or replace a computer compares the full cost of each.
A sudden slowdown with pop-ups or software you did not install can be malware. See virus and malware removal.
Still on Windows 10? Our guide to Windows 10 end of support compares Windows 11, extended security updates, a new PC and Linux.
For a slow MacBook or iMac, see Mac and MacBook repairs.
Your PC FIX-IT contact is Mark Zoro Segec. Tell him what you have already tried before arranging the next step.
Official guidance
- Microsoft's Windows performance guide: Official guidance for common causes of a slow Windows PC. Check what a step changes before applying it.
What to have ready
- Tell us when it feels slow: starting up, browsing, opening files or using a particular app.
- Mention the age of the computer and any recent changes or error messages.
- Ask about repair and upgrade options before spending money on a replacement.
Talk through the options
Describe the problem, your suburb and the best way to reach you. We will discuss what help is appropriate and arrange a time if a visit is needed.
What customers say
Mark was able to fix my l/top overnight, very happy with the service, and he took the time to explain it all...
No runaround, no upselling, just straight-up honest work. They told me what was wrong, fixed it, and didn’t charge an arm and a leg.
Service was prompt and fixed the problem with both my laptop and PC within half an hour. Mark was lovely to deal with and explained things in an easy to understand manner.
Rated 4.7 on Google from 12 reviews. Read all reviews on Google
Get a quote before we start
Every job is quoted individually. Tell us what needs fixing and we will discuss the options and cost before you go ahead. See how a job works.
Same-day, next-day and urgent call-outs available. Travel fees may apply for locations more than one hour from Perth CBD. Confirm the scope and total cost before work starts.