Common questions
The things people ask before they call. If your question is not here, ring Mark on (08) 6285 5882.
Do you have a shop I can walk into?
No. PC FIX-IT is not a walk-in shop, and the Swan View address is for mail only. Help comes to you, at your place or remotely, so please call before bringing anything anywhere.
What are your hours?
Monday to Friday, 7am to 6pm. Call (08) 6285 5882, or the mobile on 0431 253 588.
Do you come to me?
Yes. Onsite help is on demand or by booking, at your home or workplace. Tell us your suburb and what is going wrong when you call.
Can you help remotely?
Often, if the computer starts and can get online. Remote access is set up with you during the call. Never let in someone who contacted you first.
Do you fix Macs?
Yes. Mark repairs Windows PCs and Macs.
Can you come today?
Same-day and urgent call-outs are part of on demand help. Call (08) 6285 5882 as early as you can and ask what is possible today.
How much will it cost?
Every job is quoted individually. The scope and total cost are agreed before work starts, and Mark checks in with you before going past what was agreed. Travel fees may apply for locations more than one hour from Perth CBD.
Who will turn up?
Usually Mark, who handles most service calls himself, including first home visits. When things get busy, subcontractors help cover the workload. If one will attend, we tell you in advance by message or call.
Which areas do you cover?
Located in the Perth Hills, covering Perth metro and beyond. If your suburb is not listed, ask anyway.
What should I have ready?
The computer and its charger, the make and model, any error message written down or photographed, and what you need working first. Keep passwords and verification codes out of messages.
Every job is quoted individually. Tell us what needs fixing and we will discuss the options and cost before you go ahead. See how a job works.