My Wi-Fi keeps dropping out
Poor coverage, unreliable connections or devices that will not connect. We help separate a home network problem from an internet connection problem.
You'll usually deal with Mark.Call (08) 6285 5882
How Mark helps
Tell Mark what's happening
Call or send a message in your own words. You don't need the technical name.
Agree the plan and cost first
Mark asks a few questions, explains the options and quotes the job. Work starts once you approve the quote.
Fixed, checked and explained
Mark does the agreed work and checks with you before doing anything extra. Before he finishes, he goes over the result with you, so you know what was fixed.
A useful first check
- Try the same website on a second device using the same Wi-Fi. If only one device struggles, start there; if several do, the router or internet connection may need checking.
- Compare the connection near the router with the room where it drops out. Record the router lights and check your provider's official outage information using mobile data if needed.
When to stop and ask for help
Do not press the router's factory-reset button or disconnect unfamiliar cables. A reset can remove settings needed for internet or phone services. In a workplace, arrange any interruption with the person responsible for the network.
What we can check with you
We can compare Wi-Fi coverage, device connections and the internet service, then discuss router placement, network faults or coverage improvements. Buying an extender before identifying the cause can leave the original problem unresolved.
Our guide to telling a Wi-Fi fault from an internet outage shows what to compare before calling your provider.
If coverage is the problem, see home network and Wi-Fi setup for router placement and mesh options.
If a printer drops off the network or shows as offline, see printer setup and connection help.
Wi-Fi visits around the Perth Hills include Swan View, Midvale, Midland, Mundaring, Glen Forrest, Helena Valley and Kalamunda.
Your PC FIX-IT contact is Mark Zoro Segec. Tell him what you have already tried before arranging the next step.
See Mark's earlier network and installation work on MZS.
Official guidance
- Microsoft's Windows Wi-Fi guide: Help with a Windows device that cannot connect. Start with the basic checks before changing network settings.
What to have ready
- Check whether the problem affects one device or several, and which rooms are affected.
- Have your router model and internet provider's name ready. Never send account passwords.
- Tell us whether you need help with coverage, a new connection, printers or a small business network.
Talk through the options
Describe the problem, your suburb and the best way to reach you. We will discuss what help is appropriate and arrange a time if a visit is needed.
What customers say
He knew what the problem was straight away and fixed it so that its running smoothly. He is a really nice bloke too.
awesome customer services, mark is a top bloke, he came to me and fixed my problem there and then...
Rated 4.7 on Google from 12 reviews. Read all reviews on Google
Get a quote before we start
Every job is quoted individually. Tell us what needs fixing and we will discuss the options and cost before you go ahead. See how a job works.
Same-day, next-day and urgent call-outs available. Travel fees may apply for locations more than one hour from Perth CBD. Confirm the scope and total cost before work starts.