Server and hosting support in Perth
You may need shared files in the office, an application used only by staff or a service people can reach over the internet. PC FIX-IT helps plan and support server and hosting arrangements around the job they need to do. Tell Mark what you are running, who uses it and where they need access.
Ask about this serviceHow Mark helps
Tell Mark what's happening
Call or send a message in your own words. You don't need the technical name.
Agree the plan and cost first
Mark asks a few questions, explains the options and quotes the job. Work starts once you approve the quote.
Fixed, checked and explained
Mark does the agreed work and checks with you before doing anything extra. Before he finishes, he goes over the result with you, so you know what was fixed.
Local servers, NAS and shared files
A server or network-attached storage device, often called a NAS, can provide a shared place for files and applications. Start with the number of users, the programs involved and who should be able to read or change each set of files. Mention existing equipment and whoever manages its accounts.
For a current fault, describe whether everyone is affected, which files or applications are unavailable and any recent changes. If storage reports errors or files are missing, discuss preserving the data before attempting resets or replacement. Explain what backups exist and when a restore was last checked.
Internal and internet-facing services
An intranet or internal application is intended for your organisation's users. A public website or internet-facing application has a different audience and access requirements. Either may run on equipment at your premises or with an external hosting provider, depending on the service and how it will be maintained.
We can discuss setup, hosting options and support for the arrangement you need. Include any domain name, current provider and software requirements in the plan. Domain records, certificates, connectivity and account ownership need attention alongside the server itself, especially when moving an existing service.
Plan backups and service changes together
Identify what needs backing up, how long the business can manage without the service and what a useful recovery would include. A second copy of files is only part of the plan if an application also depends on a database, configuration or licences. Agree on a restore check and where the backup responsibilities sit.
For a replacement or move, plan the change window, the checks users will perform and what happens if the new setup is not ready. Keep the existing arrangement available until the agreed checks pass. Changes to a live service need approval from the person responsible for it.
Know who looks after it afterwards
Agree who handles updates, account changes, renewals, backup checks and faults after setup. Hosting fees and software subscriptions need identifying before the work starts. Ask about support availability and response arrangements rather than assuming they come with the equipment or hosting account.
Keep domain and hosting accounts under the owner's control, with recovery access they can use. If another provider already supports part of the system, include them in the handover and record where each person's responsibility starts. Scope and ongoing support can then be agreed without duplicating the existing arrangement.
What customers say
Whenever I run into an issue—often right in the middle of important work—I simply call Mark, and the problem is solved quickly and efficiently.
PC Fix-It responded promptly and resolved the problem following a thorough, in-depth investigation.
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Arrange help and check the cost
Tell us your suburb, the equipment involved and what you need working. Onsite help is on demand or by booking. Check our service areas and discuss availability before making plans.
Every job is quoted individually. Tell us what needs fixing and we will discuss the options and cost before you go ahead. See how a job works.
Same-day, next-day and urgent call-outs available. Travel fees may apply for locations more than one hour from Perth CBD. Confirm the scope and total cost before work starts.