My computer won't start
A blank screen, a laptop that will not charge, or Windows stuck loading. Start by telling us what happens when you press the power button.
You'll usually deal with Mark.Call (08) 6285 5882
How Mark helps
Tell Mark what's happening
Call or send a message in your own words. You don't need the technical name.
Agree the plan and cost first
Mark asks a few questions, explains the options and quotes the job. Work starts once you approve the quote.
Fixed, checked and explained
Mark does the agreed work and checks with you before doing anything extra. Before he finishes, he goes over the result with you, so you know what was fixed.
A useful first check
- Look for a charging light or power light. If the computer seems to be running, check that the separate monitor is switched on and its display cable is connected.
- Notice whether the screen stays completely blank, shows the maker's logo, or reaches a Windows error. These point to different stages of startup.
When to stop and ask for help
Stop trying to start equipment after a spill, burning smell or visible battery swelling. Do not open the power supply or keep reconnecting a damaged charger. If the computer holds your only copy of important files, discuss that before resetting or reinstalling anything.
What we can check with you
We can assess whether the fault involves power, the display, storage or the operating system, then discuss repair options and the files that need protecting.
If a laptop has lights but no picture, will not charge or cuts out, see laptop repairs.
For a Mac stuck on the Apple logo or after a failed macOS update, see Mac and MacBook repairs.
For a desktop or a setup that is hard to move, ask about onsite computer repair.
If the drive holds your only copy of important files, read about data recovery before anyone resets or reinstalls it.
Before any repair, read how to prepare your computer for repair so your files and access are sorted first.
Your PC FIX-IT contact is Mark Zoro Segec. Tell him what you have already tried before arranging the next step.
Official guidance
- Microsoft's blank-screen guide: For a Windows computer that has power but no usable picture. Ask us before following recovery steps if your files are not backed up.
What to have ready
- Note any lights, sounds or error messages. A photo of the screen can help.
- Tell us the make and model, and whether anything changed before the problem started.
- Let us know if important files are only stored on this computer before any repair is planned.
Talk through the options
Describe the problem, your suburb and the best way to reach you. We will discuss what help is appropriate and arrange a time if a visit is needed.
What customers say
Mark was able to fix my l/top overnight, very happy with the service, and he took the time to explain it all...
No runaround, no upselling, just straight-up honest work. They told me what was wrong, fixed it, and didn’t charge an arm and a leg.
Service was prompt and fixed the problem with both my laptop and PC within half an hour. Mark was lovely to deal with and explained things in an easy to understand manner.
Rated 4.7 on Google from 12 reviews. Read all reviews on Google
Get a quote before we start
Every job is quoted individually. Tell us what needs fixing and we will discuss the options and cost before you go ahead. See how a job works.
Same-day, next-day and urgent call-outs available. Travel fees may apply for locations more than one hour from Perth CBD. Confirm the scope and total cost before work starts.